These Terms and Conditions (“Terms”) govern your access to and use of the website www.fiskefresh.in (“Website”) and the purchase of products offered by Allocean Edibles Private Ltd (“Company”, “we”, “our”, or “us”). By accessing this Website and placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.

Legal Entity: Allocean Edibles Private Ltd
Brand Name: FiskeFresh – Exotic Fish Market
Registered Address:
Shop 4, Oasis Co-Op Housing Society,
Yagnik Nagar, Amboli, Andheri (West),
Mumbai – 400058, Maharashtra, India
Contact Email: order@fiskefresh.in

You must be at least 18 years old to access this Website and place orders. By using the Website, you confirm that you are legally eligible to enter into a binding contract under applicable law.

We offer a curated selection of fresh and frozen seafood. All product images are for representation purposes only. Actual products may vary in size, shape, and appearance.

• Product weights may vary slightly due to trimming and cleaning.

• All seafood is processed in accordance with applicable hygiene and food safety regulations.

All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of GST unless stated otherwise.

We reserve the right to revise pricing, offers, or discounts without prior notice. Payments must be made in full at the time of placing the order through approved online payment gateways.

Orders placed on the Website are considered offers to purchase. Order acceptance is confirmed via SMS or email.

• We reserve the right to cancel or refuse any order at our discretion.

• Orders may be cancelled by the customer only before processing or dispatch.

• Once an order is processed, it cannot be cancelled or refunded due to the perishable nature of the goods.

• Please refer to our detailed Shipping Policy for timelines, packaging, delivery areas, and charges.

  You are responsible for providing accurate delivery details. Failed deliveries due to incorrect information or unavailability at the delivery address will not be eligible for refunds.

We do not accept returns of seafood due to its perishable nature.

However, if your order is damaged, incorrect, or not as described, you must contact us within 6 hours of delivery with supporting photographs at order@fiskefresh.in. After review, we may issue a replacement, credit, or refund at our discretion.

You agree not to misuse the Website or engage in any unlawful or harmful activity, including but not limited to:

• Uploading harmful code, bots, or malware

• Attempting to access other users’ data

• Impersonating another person or entity

• Violating applicable laws or regulations

Any such activity may result in termination of your access and legal action.

All content on the Website including text, images, product names, graphics, trademarks, logos, and design is the exclusive property of Allocean Edibles Private Ltd and is protected under applicable intellectual property laws.

You may not reproduce, copy, or distribute any content without our written permission.

To the maximum extent permitted by law, we shall not be liable for:

• Any indirect, incidental, or consequential damages

• Delays or failure in performance due to circumstances beyond our control (force majeure)

• Loss or spoilage of products after successful delivery

Our liability is limited solely to the replacement or refund of the order amount in applicable cases.

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised “Effective Date”. Continued use of the Website after such updates constitutes your acceptance.

These Terms shall be governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

If you have any questions about these Terms, please contact:
Email: order@fiskefresh.in
Address:
Allocean Edibles Private Ltd
Shop 4, Oasis Co-Op Housing Society
Yagnik Nagar, Amboli, Andheri (West)
Mumbai – 400058, Maharashtra, India

By placing an order with FiskeFresh, you acknowledge that you have read, understood, and agreed to the terms set forth in this Shipping Policy.